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CLAIM PROCEDURES
How to File a Motor Insurance Claim
Failure to comply with the following requirements could prejudice your claim:
Written Notice
- In the event of a traffic accident or incident occurring, please report the accident to the nearest police station or any police officer as soon as reasonably practicable and, in any case, not later than 24 hours after the accident.
- If the accident was caused by the fault of other party(ies), you are advised to lodge a complaint with the Police within 10 days of the accident.
- Inform us of any occurrence or notice received which may produce a claim immediately.
- In the event of a traffic accident or incident occurring, please report the accident to the nearest police station or any police officer as soon as reasonably practicable and, in any case, not later than 24 hours after the accident.
- If the accident was caused by the fault of other party(ies), you are advised to lodge a complaint with the Police within 10 days of the accident.
- Inform us of any occurrence or notice received which may produce a claim immediately.
Provide Documents
Please submit the following documents within the next 7 days :-
- Original Motor Vehicle Accident Report Form
- Original Authorization Letter signed by Insured
- Original Authorization Letter signed by driver
- Copy of Driver's Identity Card
- Copy of Driver's Driving License
- Copy of Vehicle Registration Document (Both front and back page)
- Copy of Police Statement of the Driver
- Copy of Screening Breath Test Report (if any)
- Copy Video Footage capturing of the Accident
Regarding vehicle damage claims under comprehensive coverage, please furnish us the repair quotation with itemized breakdown of repair. Please also obtain our consent before you effect any repair to the damaged vehicle.
Please submit the following documents within the next 7 days :-
- Original Motor Vehicle Accident Report Form
- Original Authorization Letter signed by Insured
- Original Authorization Letter signed by driver
- Copy of Driver's Identity Card
- Copy of Driver's Driving License
- Copy of Vehicle Registration Document (Both front and back page)
- Copy of Police Statement of the Driver
- Copy of Screening Breath Test Report (if any)
- Copy Video Footage capturing of the Accident
Regarding vehicle damage claims under comprehensive coverage, please furnish us the repair quotation with itemized breakdown of repair. Please also obtain our consent before you effect any repair to the damaged vehicle.
For Third Party Claim
- All letters and notices of claim that you receive must be forwarded to us unacknowledged.
- No admission of liability to a third party can be made without our written agreement.
- You should inform us immediately if you receive any writ of summons, notice of court proceedings inquest or fatal enquiry.
- All letters and notices of claim that you receive must be forwarded to us unacknowledged.
- No admission of liability to a third party can be made without our written agreement.
- You should inform us immediately if you receive any writ of summons, notice of court proceedings inquest or fatal enquiry.